Due to the personal use nature of fragrance products, all products sold on our platform are non-refundable and non-returnable.
However, we understand that mistakes or damage can happen during shipping.
If you receive a damaged, defective, or incorrect product, please contact our support team within 24–48 hours of delivery.
To process your request, please provide:
After verification, we will arrange a replacement or appropriate resolution.
Requests made after 48 hours of delivery may not be accepted.
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